Customer Implementation Cases
COOP, one of the largest supermarket chains in the Nordic region, outsources all IT operations. They wanted a utility-based charging model, but COOP’s service provider charged based simply on the aggregate cost of a managed a pool of resources dedicated to COOP. In addition, lacking visibility into how resources were utilized and what business decisions could be made to affect their cost of IT, COOP were faced with accepting the decisions made by the service provider regarding capacity expansion as business needs and usage patterns changed. In order to take control of resource decisions and better manage the price paid for IT services COOP implemented the SatoriAnalytics platform.
Folksam, one of the largest insurance companies in the Baltic region, had a relatively small mainframe operation and believed they could benefit from outsourcing the operation. Folksam was very sensitive to the cost per produced unit of computing capacity as their strategy was to provide insurance products in high volume at lowest possible cost. As finding ways to lower overall IT costs was of utmost concern, Folksam implemented the SatoriAnalytics platform to identify savings opportunities and dynamically manage their IT costs.
SEB is the largest commercial bank in Sweden, and one of the largest merchant banks in the world. SEB experienced dramatic growth through acquisitions of banks in Germany and the Baltic countries. Already faced with a complex, growing IT infrastructure with low utilization on “stove piped” architecture, organizational expansion through acquisitions made the need to achieve maximum efficiency in IT operations extremely apparent. SatoriAnalytics enabled SEB to gain otherwise unavailable transparency regarding IT cost efficiency, resulting in savings opportunity identification and maintenance of realized benefits.
VGR (Västra Götalands Regionen), an assembly of counties in the southwestern part of Sweden and the largest employer in the country, is responsible for managing public transportation and healthcare for all citizens in the region. VGR was faced with a complex, growing IT infrastructure and increasing IT utilization inefficiency resulting from legacy systems. These factors necessitated an aggressive consolidation initiative as well as a system that would transform the IT organization from a simple cost center to a department that measured its contribution based on delivered business value. SatoriAnalytics provided the management insight and expense control that helped VGR achieve these objectives.